Refund Policy
At TennesseeShines LLC, we strive to ensure your satisfaction with every product or service we offer. If for any reason you are not fully satisfied with your purchase, we are here to assist you with our refund policy, as outlined below.
1. Eligibility for Refunds
Refunds may be requested under the following conditions:
Booking Cancellations: If you have made a booking with us and need to cancel, please refer to the specific terms and conditions associated with that booking. Depending on the type of service, you may be eligible for a full or partial refund. If the service is canceled within a certain time frame, a full refund may be granted.
Service Issues: If the service you purchased did not meet your expectations or was not provided as described, please contact us within [insert number] days to request a refund. We may require documentation to verify the issue.
2. Refund Process
To request a refund, please follow these steps:
Contact Us: Email us at
[email protected] or call us at +1 615-672-9458 to inform us of your refund request. Provide your order details, including the booking number, date of purchase, and any relevant supporting information regarding the issue.
Review: Once we receive your refund request, our team will review the circumstances surrounding the purchase. We may require additional information or documentation to process your refund.
Approval or Denial: After reviewing your request, we will notify you of our decision within [insert time frame] business days. If your refund is approved, we will process it and notify you once completed.
3. Non-Refundable Items
The following items are not eligible for a refund:
Non-refundable services: Some services, such as certain bookings or experiences, may be non-refundable as outlined in the specific terms and conditions at the time of purchase.
Unused Services: If you fail to use the service for any reason (e.g., missed appointments, no-shows), refunds will not be granted.
4. Processing Time
Refunds will typically be processed within [insert time frame] business days from the approval date. The refund will be issued to the original method of payment. Please note that depending on your payment method, it may take additional time for the funds to appear in your account.
5. Contact Us
If you have any questions or concerns about our refund policy or need assistance with your refund request, please contact us:
Phone: +1 615-672-9458
Address: 510 TN-76, White House, TN 37188, US
Last Updated: April 2, 2025.
